Booking your session
The base package/minimum spend plus any additional travel fee is paid up-front as a retainer to reserve your session date. Retainers are non-refundable.
Direct debit, credit card (Visa and Mastercard), PayPal, or interest-free payment plan (small set up and transaction fees apply).
Proofing & orders
Your edited images will be ready within 14 days of your session. An ordering appointment will be scheduled for you to view printed proofs of your images, make your selections and place orders.
Please note, package discounts ONLY apply to orders received at or before the ordering appointment. It is important all decision-makers attend the ordering appointment. If you don’t place your order at the appointment, you will pay full à la carte pricing.
If you require viewing of your images sooner than 14 days, this will be considered a rush job and a $100 surcharge will apply. Your ordering appointment will be scheduled within three business days of your session.
If you order a photo book, a proof will be supplied for you to review and approve your design. Your design will be ready within 14 days. Up to two sets of revisions are allowed. Additional revisions will incur additional fees.
You will be provided an invoice with payment details within one business day of receiving your order. Once full payment is received (and design approval for photo books), your products will be ordered.
It is a term in the portrait agreement that Kathy McMillan Photography is assigned the Copyright to all images produced, including those you purchase, and reserves the right to use images in any form such as, but not limited to, reproduction, advertising and promotion. Print-screening images from this website is prohibited. Watermarked low-res images supplied may not be altered in any way and are suitable for sharing on social media only. Images purchased for domestic use may not be used for commercial purposes.
Copyright applies to all images produced by Kathy McMillan Photography, including those produced for animal rescue groups. No image may be altered in any way, including watermark being removed, for any purpose without the express permission of the image creator.
Breaches of Copyright will be treated seriously and may be pursued legally.
All edited images are supplied as watermarked low-res jpegs suitable for sharing on social media only. These files are not suitable for printing. High-res files are not available for purchase.
Delivery of fine art matted prints approximately 14 days. Canvas gallery wraps 14 days. Framed prints 21 days. Photo books 28 days from the date of your design approval. Please understand that quality takes time, and many products are hand-made. I personally inspect orders before delivering to you to ensure you receive the best possible quality. I do my best to deliver your orders in person whenever possible.
Your images are all backed-up using the 3-2-1 rule (3 copies – saved on 2 different media – 1 kept offsite). All images presented at your ordering appointment will be archived after 90 days and kept for five years. Any image you order as a print is kept electronically in perpetuity as a safeguard against prints being destroyed.
Prices are subject to change without notice and are non-negotiable. Prices are guaranteed for 14 days from date of your ordering appointment. Otherwise prices current at the time of ordering will apply.
Gift certificate print credit may be redeemed at the pricing current at the time the gift voucher recipient books their session.
Due to the custom nature of the print products offered, no refunds will be issued.
Package discounts only apply to orders received at or before the ordering appointment.
A re-shoot of part, or all of a session may be available at my discretion at no cost for technical issues (including but not limited to equipment or lighting malfunctions) or sudden inclement weather.
Re-shoots will NOT be offered for reasons such as the Client’s clothing choice, dissatisfaction with hair/makeup, client facial expressions, uncooperative subjects, or things beyond the photographer’s control. In the event you would like to schedule another shoot due to one of these reasons, a re-shoot will be offered at 25% discount if booked within 14 days of the original shoot date, provided the photographer is available.
By hiring Kathy McMillan Photography, you agree to these terms and others detailed in the agreement to be signed prior to photography taking place.
Please get in touch to request a copy of the entire Terms contained in the Portrait Agreement.